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Focus on 3 'S's for Ace Performance!

Author: Makarand Teje
President & COO, AppLabs.
Focus on 3 'S's for Ace Performance! -By-Makarand Teje
Are you a Smart Techie? How many of us ask ourselves this prodding question regularly? For all those who are looking out to evolve strategies to smartly balance performance against timeframes and ever increasing client expectations, I have something to share. I am sure this will be useful to all of us irrespective of the role, profession, and location that each of us is in at the moment.

Globalization has virtually redefined every function and every role is requiring a relook at the way the same are performed. As the job descriptions seem to be encompassing many tasks with no boundaries, the deadlines continue to shrink putting more pressure on the individuals to think beyond the obvious and manage virtually every situation. At any given point of time there is an unsaid demand to improve performance both individually and collectively. In such a situation, the following 3 'S' are the ones on which we should focus on to help us improve our own performance, not only in the sphere of our work but also in the personal and spiritual spheres of our lives.

Service – It's a myth that only the client-facing teams manage customers in any business. Service is a broader function than it is usually understood to be. Service encompasses various aspects of both internal and external customer related service. Therefore, alongside the external service, the level of internal customer service that we provide both within the organization and among the peer teams plays a pivotal role. Internal service actually drives the effectiveness of external customer service.

Speed – What matters today is not just the quality of service or the product but also the overall speed and the agility of the organization. This emanates from an ability to respond to the changing client expectations, flexibility to change the project plan as well as the capability to think quicker while standing on one's own feet. To achieve speed, you can use the 80/20 rule, which states that 80 percent of the reward comes from 20 percent of your effort. The trick is to identify the 20 percent that really matters. Alternatively, you can explore the Time Jar model. Take an empty jar (time) and fill it up with rocks (top priority). Then add pebbles (things you enjoy doing) to it. Fill the remaining space with sand (things we 'have' to do) and finally add water (things that clutter up our lives and get in everywhere). This model is about balance, you make time for everything, and everything simply fits well where it is supposed to fit in, thereby increasing the efficiency and speed of the function.

Synchronization – In the age of Blackberries and PDAs, the feeling of being in ‘synch’ has attained a whole new dimension. While being in synch with the changing technology, there is a need for each one of us, individually and collectively as a team, to be in synch with the speed of the organization. From personal effectiveness perspective, it is better to look at our own daily tasks list and draw an action plan that clearly shows the tasks we directly manage and the ones that we plan to get managed by other team members. This will help us to be in synch with each other. At the same time, being in 'synch' across multiple time zones and languages gives us a feeling of being in control.

So, the next time when you are reflecting on the week gone by or pondering on your self performance or your team's performance, ask yourself whether you are properly leveraging all the three 'S's.

The author is President & COO, AppLabs. He can be reached at Makarand.teje@applabs.com
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Reader's comments(15)
1: From: Mrs. Mary David

This mail may be a surprise to you because you did not give me the permission to do so and neither do you know me but before I tell you about myself I want you to please forgive me for sending this mail without your permission. I am writing this letter in confidence believing that if it is the will of God for you to help me and my family, God almighty will bless and reward you abundantly. I need an honest and trust worthy person like you to entrust this huge transfer project unto.

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Best regards,
Mrs. Mary David.
Posted by: mary lovely david - Monday 26th, September 2011
2: PL LET ME KNOW ASTO WHETHER 3S IS ABBREVIATION OR ACROSTIC?
ANY TOPIC, ACROSTIC CONFUSES AND COLLIDES AGAINST ABBREVIATION.....
Posted by: DR R N SINGH - Monday 01st, February 2010
3: tataosah@yahoo.com
Hello.
My Name is Tata I was impressed when i saw your profile at ww.siliconindia.com and will like you to email me back to my inbox so that i can send you my picture for you to know who i am.i belive we can establishe a long lasting relation ship with you.In addition,i will like you to reply me through my private e mail box (tataosah@yahoo.com).
This is because i dont know the possibilities of
remainning in forum for a long time.
Thanks,waiting to hear from you soonest.
Tata.
Posted by: tata tatababy os - Friday 30th, October 2009
4: Dear Sir :
Thank you for this gr8 knowledge sharing...must say... truely remarkable | outstanding... it actually changed the thought process of many in offices across...
take care 'n' keep in touch
anish rajendran
Posted by: Anish Rajendran - Tuesday 15th, September 2009
5: Hi Dear

Please how are you! hope you are fine and in perfect condition of health.I went through your profile today at www. and i read it and took interest in it,please if you don't mind i will like you to write me on this ID (vera.georgefederic@yahoo.com ) hope to hear from you soon,and I will be waiting for your mail because i have something VERY important to tell you.
Lots of love Vera.

vera.georgefederic@yahoo.com
Posted by: mary marybaby george - Thursday 20th, August 2009
6: Hi Dear

Please how are you! hope you are fine and in perfect condition of health.I went through your profile today at www. and i read it and took interest in it,please if you don't mind i will like you to write me on this ID (vera.georgefederic@yahoo.com ) hope to hear from you soon,and I will be waiting for your mail because i have something VERY important to tell you.
Lots of love Vera.

vera.georgefederic@yahoo.com
Posted by: mary marybaby george - Thursday 20th, August 2009
7: hi,
Really I Wish to Say you Thanks for Such Knowledge sharing ......
its infect y a good article...provoking ... am fully agreed on these 3S and while reading and thinking over these 3s I Clicked by 2 more "S" which is as essential as these 3S. These are
"Systems" and "Standards".
our Service to be kept in good Standards i.e. Benchmark Services and should be more Systematic ....
Posted by: Anil Giri - Wednesday 15th, July 2009
8: Thanks, very informative and thought provoking. I would like to be connected with you through my network. Would you kindly confirm acceptance?
Posted by: Satish Chandar - Friday 03rd, April 2009
9: its really informative, and lucrative for those who want to be actual better.
Posted by: Pannkaj Jain - Monday 30th, March 2009
10: sir,
I surely agreed with everything about 3Ss.
Thanks for explaining though things in such a simple way.

with regards
Posted by: vijaya s khanna - Tuesday 24th, March 2009
11: Good one!!

K.Charan Kumar,
Project Manager,
Bangalore
Posted by: Charan Kumar - Monday 29th, December 2008
12: Hi,

Your article Focus on 3 ‘S’s for ace performance is truly inspiring for all.

I would appreciate, if you could join my network. Please confirm.

Thanks
Satish
Posted by: satish kumar - Wednesday 05th, November 2008
13: I was happy to read yopur 3S's artical it was good
Thanks for sharing your thoughts
Posted by: Suri k - Friday 05th, September 2008
14: pls call intraday

Posted by: deepak shende - Wednesday 20th, August 2008
15: Dear sir,
I am totally agree with what you mentioned "This is surely help us improve our own performance, not only in the sphere of our work but also in the personal and spiritual spheres of our lives".

Posted by: Madhav Patil - Wednesday 09th, July 2008
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