QuisLex
About the Company
QuisLex was founded on the idea that even complex and intricate legal services should be delivered more efficiently by introducing scalable, repeatable, well-managed processes to legal work. This fundamental precept has not changed: it is the cornerstone of our company and the value we provide.
Their dedication to the founding principles, laser focus on serving their clients and unrelenting commitment to quality has allowed QuisLex to evolve in size, scope, sophistication and level of service, without negatively impacting their ability to consistently deliver excellence to their clients. Their evolution from startup to industry leader and benchmark is a direct result.
Current Market Landscape
The outsourced legal services marketplace has matured significantly. A short time ago many doubted its staying power. Now, the prospect of significant and rapid growth is almost axiomatic – particularly with the growth of the “legal operations” discipline in corporates. The market is growing. This is particularly true of India. While other off-shore locations are emerging, they typically lack the sheer scale of talented and well-educated men and women that India’s university system produces every year.
Addressing those Challenges
Along with the market growth there will continue to be consolidation to those outsourcers that demonstrate real value and innovation. Legal services outsourcers that have moved well beyond “commodity” or “wage arbitrage” play, and demonstrate year-over-year benefits to their clients will be sought after. Those that can meet this demand (i.e., manage the growth without loss of integrity of service) will do exceedingly well. QuisLex has been deliberately structured to handle high growth while consistently delivering quality and innovation.
Services
- Managed Document Review supporting litigation, investigation and regulatory requests
- Compliance initiatives that include remediation, continuous monitoring and program setup and support
- Open Source Software License management and compliance
Differentiating Factors
QuisLex is one of only three companies to be ranked as a Band One LPO by Chambers and Partners in every year that Chambers has ranked LPOs:2016 marks our sixth consecutive year. They have been in a leading position for a long time, and they have not lost sight of what brought them here, it shall further keep them ahead of their competitors into the future: Firstly, It is never their goal to be all things to all people, they will always focus on the goals of measurable quality and dedication to excellence, and their clients accrue the benefits of this dedication. Secondly, they measure their success foremost by their clients’ success, not by any internal accounting. When they are successful, the value is evident and they benefit from the longevity of their partnerships. As one client told Chambers, “I have not worked with any comparable firms.”
Organizational Culture
QuisLex is quite diverse. Their employees come to them from diverse backgrounds, representing more than 10 countries and 29 languages. This diversity drives their innovation, and helps to establish the high-performance teaming that defines QuisLex.
The high-performance culture instilled at QuisLex recognizes that excellence is “starting point, not an endpoint: A team is not great because they produce excellent work. Rather, they produce excellent work because they are great. They have a 100 percent merit-based culture and their motto is “work hard, play harder.”
Their employee programs and benefits are excellent. QuisLex employees are generously compensated and enjoy exceptional benefits and perquisites. Not only do they pay exceptionally well, but their benefits include such things as medical coverage for extended family, education allowances for employees and their children, monthly rewards and recognitions, and fully paid international get-togethers (including families) based on tenure and performance, as well as focused training programs spanning talented employees’ entire career, many of which are industry-firsts. QuisLex also arranges tax planning and investment advice services for employees and many other perquisites and work-life balance programs. Of note, QuisLex takes project managers and their families on a fully paid overseas vacation to celebrate their five year anniversary.
Harbor Innovation
Innovation is written into their very founding. QuisLex was founded on this idea. Their model of operation was itself an innovation. Every aspect of what they deliver to their clients demands that they are always innovating to meet new challenges and also operate under the principals of continuous improvement.
QuisLex has an extensive training regimen that includes formal instructor-led classroom based training as well as departmental rotations, mentoring, and other skill expanding initiatives that enable their employees to understand service delivery from multiple vantage points. This is absolutely critical to enabling new insights that lead to innovations in service delivery, technology solutions that solve customer challenges, and develop new lines of business. All of this is done within a Six Sigma framework and client delivery system that insists on continuous improvements through innovative problem solving and execution.
In short, they take things that work well and improve upon them in innovative, and often unexpected ways.
Global Strategy
They continue to solidify their leadership in the LPO space. Their industry leading capability in terms of the depth of services, their positioning at the higher end of the value chain in legal process services, their consistently high quality of deliverables are undisputed, and highly regarded. Whereas 5 or 10 years ago, the value proposition was less certain in the eyes of legal practitioners, they now actively seek the qualities that have been our hallmark since inception.
They have, and continue to, expand rather significantly. They have opened a new delivery centers, one in New York, and a second India location (Bangalore) is slated to be operational by late 2016. They have also opened a new office in San Francisco this year and expanded our presence in Chicago and the UK.
They have also expanded their service lines to address emerging challenges faced by corporate legal departments. In this regard, they are significantly increasing their operational capabilities and capacity in the area of legal spend management.
They continue to add both operational personnel as well as subject matter experts in various fields to ensure measured and deliberate growth that not only retains but continues to improve their delivery capabilities at the highest standards.
Quick Facts
1) Year of founding:2004
2) Funding information:Self-funded through organic growth
3) Founding members:Ram Vasudevan, Sirisha Gummaregula, Michel Sahyoun
4) Office locations:Hyderabad, New York, London, Chicago, San Francisco
5) Company strength:~1,200
6) Website: www.quislex.com
