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EXL Service

EXL Service
About us
EXL (NASDAQ: EXLS ) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's solutions integrate knowledge and experience in Decision Analytics, Risk Management, Operational & Process Excellence, Re-engineering, Finance & Accounting and
 Transaction Processing to provide immediate business impact and long term financial value. EXL customizes its solutions to improve the economics of business performance and provide a competitive edge in the marketplace. EXL is a NASDAQ listed company and operates over 25 delivery centers spread across eight countries.
FOUNDED:
1999
OFFICES:
HQ: New York City Over 25 delivery centers across India, Philippines, US, CzechRepublic, Romania, Malaysia and Bulgaria; Business Offices: New York, New Jersey, London and Singapore
KEY PERSON:
Rohit Kapoor, President & CEO
Rohit Kapoor is the President & Chief Executive Officer of EXL. Since the Company started its operations in 1999, he has held various roles including CFO and President & COO. Prior to joining EXL, Kapoor was a business head at Deutsche Bank and led a marketing team that serviced clients in Europe, the Middle East and the Indian Sub-continent. He also managed the venture capital and private equity investments of several Ultra High Net Worth clients in start-up companies both in the U.S. and Indian TMT sectors. Kapoor successfully raised several rounds of venture capital funding for various companies and he was also involved in the structuring of their investments. Bank of America-five of which were in Earlier, he worked for
eight years with Private Banking in New York and three in Corporate Banking in India. He holds a B.Tech from IIT Delhi and an MBA from the Indian Institute of Management, Ahmedabad, India.
CLIENTELE:
The company’s clientele is spread across Insurance, Banking and Financial Services, Utilities, Travel, Transportation and Logistics sectors.
INVESTORS:
Public company (NASDAQ: EXLS)
WEBSITE:
www.exlservice.com
SERVICE OFFERINGS:
EXL provides outsourcing and transformation services by bringing together its extensive experience, proprietary tools, deep domain knowledge and capabilities in enhancing the efficiency, effectiveness and control of business processes.
Outsourcing
  • Industry specific operations
  • Finance and accounting
  • Customer service
  • Legal services
Transformation
  • Decision Analytics
  • Risk Management
  • Operations and Process Excellence
DIFFERENTIATING FACTORS:
Transformation capability: EXL's transformation services
improve the efficiency, effectiveness and control of business processes. This service combines EXL's capabilities in data analytics, riskmanagement, process re-engineering and Six-Sigma.
  Strong focus on select domains: EXL has a strong focus on select domains and the organization is structured along the insurance, banking & financial services, utilities, travel, transportation & logistics, finance & accounting and legal services domains. EXL invests heavily to deepen its domain knowledge by hiring experienced subject matter experts and running domain specific training and certification programs.
  Customer centricity: EXL has adopted a customer centric approach by deploying experienced and dedicated resources. This approach has facilitated a better understanding of challenges faced by clients and it empowers the ability to offer highly customized solutions. EXL's multi-tiered account management team, whose members are present onshore and off-shore, provides subject matter expertise and ensures that all business issues are prioritized and expeditiously resolved.
  Operational excellence: EXL ensures a disciplined and rigorous execution of processes in a scientific approach. The capabilities in Six-Sigma tools and methodologies help migrate processes seamlessly and improve them on an ongoing basis creating greater value to clients’ businesses.