Orchestral.Ai: Intelligent Orchestration Platform For Autonomous Infrastructure

Ravi Rao, CEO, CTO & FOUNDER, Dale Smith, FOUNDER & CMO, Marshall Bartoszek, FOUNDER & CHIEF VALUE OFFICER

Today, every organization put its best foot forward to modernize internal operations for greater agility and efficiency. Unfortunately, even after allocating a significant amount of budget, the outcomes of digital transformation initiatives are still far from optimum for most organizations. Why? The IT infrastructure of a business typically cobbles together multiple tools from different vendors. As a result, IT teams are bogged down within the siloed infrastructure and struggle to manage the disparate and distributed business applications handled by various departments.

The situation necessitates the optimal coordination among different systems through IT infrastructure automation and orchestration, blurring the boundaries across networks, storage, server, cloud, and firewall to create a single operational workflow.

We are striving to introduce a new category, Autonomous Infrastructure, and we want to own it

“IT infrastructure orchestration, or automation, is not an overnight phenomenon. It takes time, the right technology, culture and attitude to break age-old departmental silos to drive an organization towards digital transformation,” says Dale Smith, founder and CMO, Orchestral.ai. “Businesses need to architect a well-connected automation strategy, moving beyond the loosely coupled set of automation technologies.”

Orchestral.ai was founded by a group of industry veterans who witnessed firsthand how businesses struggle to optimize their IT infrastructure. Their intent was to help companies accelerate digital transformation and achieve new heights of IT agility. Today, Orchestral.ai is pioneering the notion of autonomous IT infrastructure by bringing together artificial intelligence, IT orchestration, and workflow automation.

Orchestral.ai is currently the only company in the market to provide an integrated platform—Symphony. It orchestrates the IT infrastructure and layers it with artificial intelligence via the company’s proprietary Explainable AI engine, offering intelligent, actionable insights. As a result, IT teams can respond to any event across their disparate infrastructure domains.

“We offer an integrated platform for AI Driven Orchestration to facilitate IT Infrastructure’s frictionless functioning. We are striving to introduce Autonomous Infrastructure and we want to own it,” states Ravi Rao, CEO, Orchestral.ai.

Harmonizing IT Infrastructures

Orchestral.ai’s autonomous infrastructure platform, Symphony, equips SysAdmins, cloud administrators, and infrastructure and operations teams with the brain and the brawn—Maestro and Composer—to address complex IT challenges.
Maestro utilizes patented Explainable AI (XAI) algorithms to automate the labor-intensive tasks of infrastructure orchestration, monitoring, and maintenance. In addition, it integrates with different third-party tools to ensure predictive decision-making and analytical insights into enterprise IT infrastructure. Composer, on the other hand, is an event-driven workflow automation engine streamlining cross-domain workflows with over 450 infrastructure integrations readily available.

Composer leverages the open-source StackStorm to streamline inter-departmental workflows for error-free IT and business agility.

Composer connects with all the existing components of a business’s IT infrastructure, cloud environments, applications, networks, or data platforms. This enables it to collect and analyze all the important events from various infrastructure endpoints, allowing companies to go beyond the typical remedial or provisional actions on IT issues.

“IT infrastructure orchestration, or automation, is not an overnight phenomenon. It takes time, the right technology, culture, and attitude to break age-old departmental silos to drive an organization towards digital transformation”

Composer transfers all events-related information in a closed-loop feedback system powered by Explainable AI-based intelligence. This enables event-response and action execution in a programmatic way on any element of cross-domain platforms or applications—via a pipeline of event triggers and automated remediation.

“We generally cater to Fortune 500 and Global 2000 companies. They struggle, because of the complexity of the IT infrastructure. Our autonomous infrastructure is self-aware. It can understand the problems and can seamlessly address those with little or no human intervention,” says Rao. “In the rare event that human involvement is necessary, extensive information about the problem is provided to the clients.”

As a whole, the Symphony platform plays a vital role in tackling the problem of hyper-automation that businesses face. The platform incorporates all the crucial technologies to effectively address this issue.

Driving Clients through a Fulfilling Journey

The Orchestral.ai team understands there cannot be a one-size-fits-all approach to IT orchestration. After all, every company has a unique IT infrastructure with a fair share of inherent complexities. To this end, Orchestral.ai categorizes clients based on the maturity of their IT infrastructure and drives them through a comprehensive journey.

In the Stage 0, organizations conduct all the fixes and bridges manually without the presence of any scripting and standard APIs. A Stage 1 organization, on the other hand, utilizes a series of scripts to optimize standard documentation practices. These companies typically lack proper QA, deterring them from achieving the desired goals. Stage 2 is about training the engineers for standard documentation practices and helping them reduce the time for script maintenance and fixing inaccuracies within configurations. A business in Stage 3 leverages automation provided by different vendors across different departments. The last step or Stage 4 is for cross-domain orchestration and breaking the siloes within the IT infrastructure.
These stages are divided into three stages to accelerate the digitalization journey: crawl, walk, run. IT teams manually configure tasks across domains in the crawl phase and perform domain-specific automation. The walk phase bridges tasks and data from different domains with workflow automation. IT teams only need to decide when to initiate and execute process workflows. The third, or run phase, revolves around introducing multiple AI technologies implemented in an Explainable AI engine, combined with the right orchestration tool. This sets the premise for running a self-driven IT infrastructure. This comprehensive approach is vital in leading any IT automation or orchestration project toward success.

“We are there to partner with you; we are there to guide you at every step of the way until you reach the last stage for a holistic IT orchestration, to achieve the goal of Autonomous Infrastructure,” says Rao.

Scripting Impressive Client Success Instances

Orchestral.ai’s comprehensive IT automation and orchestration approach has enabled it to serve hundreds of clients in the past two months alone.

For example, during the pandemic, a fintech company needed to ensure timely access to sensitive data for its remote workers. Before partnering with Orchestral.ai, the security operations team of the client was swamped, unable to foresee the increased volume of trade requests. Providing access to sensitive data took four to six hours, and information provided with a six-hour lag was meaningless to a financial institution. Orchestral took 30 days to thoroughly analyze the company’s IT infrastructure to determine the needed level of automation. It implemented the solution to enable the firm to provide information to its employees within seconds.

In another instance, one of the largest utility companies in the U.S. was struggling to handle its IT sources. Given the size of the organization and the number of people involved in IT operations, completely replacing the existing IT assets was complicated. Orchestral.ai did a proof-of-concept with the client and proved that Composer helps in provision and remediation and equips engineers with proper insights. It did not take long for the utility company to partner with Orchestral.ai. The outcome of the partnership was impressive. Orchestral.ai’s platform enabled them to reduce costs associated with IT operations and unlock true digital transformation. The firm assists many clients in similar situations, and at different stages of their journeys, with its integrated platform.

Orchestral.ai’s platform augments the IT infrastructure and includes an Explainable AI engine, allowing the company to provide intelligent, actionable insights so that clients can make informed decisions. In addition, the founders and employees have years of experience in this space and the expertise needed to solve the problems of new-age IT infrastructure. To make it a holistic experience for its customers and have a direct line of communication, Ochestral.ai is improving its cutting-edge customer support system to help cement its position in the industry.