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The misconception among employees that a chatbot is not the ideal way to resolve their IT issues can be attributed to most chatbots lacking good fluidity in conversations. The Moveworks AI platform, however, is seeing the opposite with high adoption among employees across all their customers. The Moveworks platform uses advanced machine learning, deep learning, and NLU to completely automate the resolution of IT support issues. Moveworks has enabled employees to trust chatbots with their IT issues and can even take action for requests such as software upgrades and license renewals. “The chatbot is integrated into corporate collaboration platforms such as Slack, Microsoft Teams, Facebook Workplace, and others. Any IT issues posted on these channels are picked up and interpreted by the bot using NLU,” says Shah. If any additional information is required to diagnose the issue, the bot engages in conversation with the user to clarify the request, ask follow-on questions, and even request approvals. The AI can also read and interpret emails pertaining to IT tickets to help resolve issues instantaneously. Moveworks’ user-friendly AI platform has eliminated the need for employees to use phone calls or lengthy forms to file tickets.Moveworks AI is focused on resolving internal IT help desk issues autonomously
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