Facilitating efficiency, cost-reduction, enhancement of core functions, and more, the BPO industry is continually evolving to make its services more attuned to the present as well as the future needs of businesses. To that end, BPO companies are now leveraging emerging technologies such as cloud computing, automation, social media, and more to accelerate growth for its clients.
On that front, the omnichannel experience is one of the newest trends in the block. With quality customer experience becoming a standard, many BPO service providers are focusing on an omnichannel approach. Additionally, robotic process automation (RPA) is also becoming a common aspect of the BPO industry. The purpose of automation goes beyond just reducing costs; bots speed up the processing time drastically while delivering high-quality, consistent data with greater accuracy.
Additionally, one of the biggest fears about outsourcing has been around cybersecurity. For any organization, one of the primary concerns while outsourcing data processing services is the fear of data theft and the negative impact on their business. To remediate such concerns, outsourcing companies are also paying greater attention to data security measures and protocols. Besides, social media has now emerged as a game-changer. For BPO service providers, this shift offers a huge opportunity to invest in the tools and capabilities to offer a wide range of social media management services.
At this juncture, many cutting-edge BPO companies are entering the domain with advanced and integrated offerings. To help the companies strengthen their operational capabilities and simultaneously enable growth in the sector, SiliconIndia has compiled a list of the top BPO companies. The list comprises prominent organizations in the industry that address issues pertinent to the outsourcing sector by implementing current trends. Besides, the magazine also includes insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.
We present to you SiliconIndia’s, “Top 10 BPO Companies – 2020.”