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Companies will continue to modernize by leveraging the cloud. Decision-making will be much easier and faster through smart workflows, machine learning, and advanced analytics. Data, digital, and AI will drive how processes are re-imagined. We will execute tasks with assistants/co-pilots leveraging Gen AI, rendering a very different experience of how we work and enhancing employees’ capabilities. Many organizations are doing these now, but the traditional levers of implementing technologies to solve for automating parts of the value chain or modernizing parts of the technology stack will not be enough. The future will differentiate leaders that maximize the value of all of these trends together, and not in silos, to maximize value for their customers and create a competitive advantage. This will necessitate transforming the workforce, providing them with platforms to enhance how they can create more value, and aligning to an operating model that enables collaboration at the scale and pace needed.You must be curious, get out of your comfort zone, and continuously evolve to be relevant to the organization. Your ability to deal with ambiguity and gray spaces has to be pretty high if you want to succeed in this field.
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