Six Sigma Quality Management Institute
About
Six Sigma stands for Six
Standard Deviations (Sigma is the Greek letter used to represent standard deviation in statistics)
from mean. Six Sigma methodology provides the techniques and tools to improve
the capability and reduce the defects in any
process. It was started in
Motorola, in its manufacturing division, where millions of parts are made using the
same process
repeatedly. Eventually Six Sigma evolved and applied to other non
manufacturing processes. Today you can apply Six Sigma to
many fields such as
Services, Medical and Insurance Procedures, Call Centers.
Six Sigma methodology improves any existing
business process by constantly reviewing and re-tuning the process. To achieve
this, Six Sigma uses a methodology known as DMAIC (Define opportunities, Measure
performance, Analyze opportunity,
Improve performance, Control
performance).
Six
Sigma improves the process performance, decreases variation and
maintains consistent quality of the process output. This
leads to defect
reduction and improvement in profits, product quality and customer satisfaction.
Participants: - 1) All the employees,
functional heads, quality executives / managers, who wish to improve their own
business
process performance.
2) And all others who want to know more
about “Six Sigma Methodology” and its benefits, including students -
Graduate, post-
graduate) & others.