Company's Spotlight

Infinite Computer Solutions

Infinite Computer Solutions is a global service provider of IT Services, Product Engineering and Mobility and Messaging Products and Solutions, with focus on Telecom, Energy & Utilities, Media & Content, Healthcare and Banking & Finance industries. Our strength stems from the alignment with client business objectives, even as we engage with clients across multiple engagement models to align better with your business needs. With a global headcount of around 5000 professionals and offices spread across India, US, UK, China, Malaysia, Singapore and Hong Kong which includes delivery centers in the US at Maryland, Illinois and Tennessee and in India at Bangalore, Delhi, Hyderabad and Chennai, key resources are always there when our customers need them.

Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive. Our mission is to maximize customer delight through high quality solutions and services, while fostering a proud and efficient workforce. We not only develop technology-enabled solutions to solve our clients' toughest challenges but also bring smart innovation through series of quality enhancements, process improvements and a pragmatic approach towards clients' business challenges.

Upinder Zutshi
Upinder Zutshi

Company  Business Line

IT Services

Infinite’s IT services business includes Applications Management & IT Infrastructure Management Services, providing solutions for Management Development & Maintenance of IT Applications and the Management & Optimization of IT Infrastructure for our Fortune 1000 clients. Our core areas of expertise include Enterprise Analytics, Service Oriented Architecture (SoA), Quality Assurance (QA), Datacenter Management, Network Optimization and Remote Delivery along with Enterprise Class Solutions and Our Platform Based Delivery. The IT services business has grown close to the INR 1000 Cr. mark.

The future flow of IT services companies has been disrupted through technologies such as Cloud Computing, Big Data Analysis, Social Media etc. and the need to adapt to these technologies is paramount. With this in mind, Infinite had set out on a journey to invest in capabilities that deliver services focused on advanced technological competencies differentiated further through technology solutions based on our core expertise.

When you work with Infinite, our Application Management solutions enable you to be more adaptive through robust architectures, process transformation and innovation, ultimately driving greater ROI. Our focus is squarely on optimizing processes, aligning IT to business and ultimately creating increased differentiation and value for your customers, employees and stakeholders.

Why Infinite?

•    Rich experience in building and maintaining applications with a strong focus on integrating legacy and next-generation technologies.
•    Focus on optimizing processes, aligning IT to business and ultimately creating increased differentiation and value for your customers.
•    Overcome budgetary constraints in IT to draw greater value from your application investment with sharp focus on ROI.

Infinite helps you get the maximum, out of your existing IT infrastructure, leveraging it for business growth and innovation. We help create your IT infrastructure management roadmap with the aim of helping your business to be more agile and flexible.

Why Infinite?

•    We help you craft an infrastructure management strategy that can become a sustainable competitive advantage by allowing for faster time to market, enhanced customer and employee satisfaction.
•    Our capabilities include on-site as well as Remote IT Infrastructure Management and Technical Support for enterprise, with specialized offerings to 'design, build, integrate, manage and evolve' in the technology lifecycle.
•    Our offerings include managed services, integrated solutions and flexible, cloud-based offerings enabled by iTaaS.
•    We offer skin-in-the-game engagement models like Revenue Share, Cost-Plus and Risk-reward based, with a view to becoming a technology partner in your efforts.

Product Engineering Services (PES)

Infinite’s Product Engineering Business (PES) was set up with the realization of the futility of competing solely in the overcrowded, bread-and-butter IT services space and the need to move away from conventional services to carve a niche space. The efforts took flight with the acquisition of a telecom products company in 2007, Comnet International which resulted in the acquisition of Motorola’s Messaging platform in 2012. The PES business has grown exponentially over the past 4 years and now stands at INR 234 Cr. We continue to invest in this high growth business through acquisition of key Intellectual Property in wireless technology in order to ensure maximum synergies and return.

- Acquired a leading Edge Switching Product from a Tier-1 OEM
- Acquired  a leading Push to Talk Product from a Tier-1 OEM
- Acquired  a leading Optics Product from a Tier-1 OEM
- Acquired a leading Provisioning Product From a Tier-1 OEM

This business enabled us to become strategic partners to multiple Tier-1 Telecom OEMs as we increase engagement through revenue share model and take leadership in these engagements:

- IDC: Leading Company in Innovative Business Models 2011
- Operator: Japan Telecom Services in the 2011 Tsunami
- OEM: Re-built the Datacom business in China

We are a trusted long-term partner to our clients and ensure return on their investments through innovation, domain expertise and excellence in service delivery. We are one of the very few mid-sized companies with the ability to test, design and deliver six nines (99.9999%) availability in demanding environments with guaranteed delivery.

Infinite Mobility & Messaging Services:

Infinite’s Mobility and Messaging Business continues to demonstrate strong growth, scaling to about INR 200 Cr in FY 2012-13. Over the past 3 years, we have continued to innovate and evolve the products and services offered by our Mobility & Messaging Division.  In Q4 2012, the business leveraged the platformsacquired from Motorola (Now a part of Nokia Siemens Networks) to launch its innovative Rich Communication Suite of products and its game changing Enterprise Messaging Service. Both launches were received extremely well by the marketplace, earning the company many accolades and industry recognitions including:

  • Red Herring North America’s Top 100
  • Customer Magazine CRM Excellence Award 2013
  • CTIA Emerging Technology Awards Finalist 2012
  • Fierce Innovation Awards Finalist 2012, World Communication Award Finalist 2012
  • Mobile Merit Awards Runner-up 2012
  • NPG Hot Companies & Technologies Finalist 2012 & 2013.

Infinite’s Messaging Business provides a comprehensive Messaging Product Portfolio that includes Rich Communication Suite (RCS), Personal Messaging Cloud, Converged Messaging, MMS Center, SMS Center, SMS Gateway and Enterprise Messaging Service.  The messaging solutions are scalable, highly available and offer industry-leading performance.  They are deployed in Tier-1 and Tier-2 mobile operators as well as Enterprises world-wide. Our products are standards-compliant and next-generation ready, supporting the needs of legacy networks as well as migration to IMS/IP based networks and LTE. Our advantage lies in our extensive experience developing messaging solutions, that helps address the unique challenges of operators' networks.

Rich Communication Services:

The Rich Communication Suite (RCS) messaging technology offers feature-rich messaging capabilities needed to reduce user churn and protect messaging ARPU. It is important for Telecom Operators to select the correct RCS partner for implementing this technology.
The RCS Solution is based on OMA Simple IM and is compliant with GSMA’s RCS standards.

Enterprise Messaging Services:

Infinite’s Enterprise Messaging Service (EMS) is an industry leading, cloud-based service, designed to provide enterprises with the ability to securely communicate with their customers, employees, and business partners using the same leading edge technology used to power the messaging engines of Tier-1 wireless telecom operators. Leveraging the ubiquitous nature of mobile messaging, businesses can customize their communication campaigns to support strategy, increase employee engagement, enhance communications in the business industry, foster customer loyalty, and increase revenue.Infinite’s ability to integrate the service into the client’s network greatlydifferentiates its service in the marketplace.Infinite’s connectivity to 800 operators in over 180 countries ensures that any enterprise can connect to its customers, employees and business partners.

Products and services:

Infinite’s Centre of Excellence provides cost effective and leading edge technology solutions

Infinite’s Centres of Excellence (CoE) provide cost effective and pragmatic leading-edge technology solutions ensuring maximum reusability, lesser complexity, accurate estimation efforts and shorter implementation cycles. We at Infinite believe in creating value for our customers through innovative and cost effective solutions that help them achieve their business goals.

Our CoE at Infinite provide innovative solutionsthrough ourhighly committed and qualified professionals with excellent track records in their chosen field, with relevant experience towards our clients’ requirements. This helps ensure that our clients’ projects are delivered with qualified results within the expected timeframe.

Enterprise Analytics - CoE

Enable Infinite to successfully address sales/presales and delivery organization challenges and provide a framework as one stop shop for all enterprise data management needs.

  • Setting up and building EA solution differentiators
  • Building Reusable components
  • Building solution accelerators
  • Building next gen BI platform (social media analytics)
  • Building sales tool kit (battle card, presentations templates, quick solutions etc.)
  • EA-COE industry standard templates for effort estimation and best practice guidelines

Healthcare - CoE

Enable Infinite to successfully address sales/presales and delivery organization challenges and identify/capture opportunities in the healthcare domain by providing industry expertise/experience and creating innovative and cost effective healthcare solutions.

Service Oriented Architecture (SOA) - CoE

Infinite's Service Oriented Architecture enables you to integrate and reuse widely disparate applications for an agile web-based environment using multiple implementation platforms. Infinite’s mastery over the SOA adoption lifecycle helps your IT organization do away with technology silos. For instance, when an American Fortune 500 online money transfer player needed large scale performance and complex SOA services testing solutions, they turned to Infinite Computer Solution’s proven expertise in the Banking and Finance domain

Mobility - CoE

The mobility center of Excellence will serve as the fulcrum for mobile initiatives across the enterprise

  • Institutionalize mobility best practices especially around app development, security and governance
  • Define policies, principles, standards, implementation guidelines and best practices for development, deployment and support of mobile apps
  • Establish consistency across usage of mobility tools
  • Develop competency, capability, expertise and scale within Infinite around Mobile Application Development
  • Provide comprehensive repository of mobile best practices and information on standards, tools, templates, sales tools kit, mobile development framework and solution accelerators
  • Provide coaching and training to delivery teams on mobile development and gear them for industry certification
  • Provide expertise to customers and delivery teams on mobility initiatives

Agile Development - CoE

The purpose of Agile CoE is to make continuous efforts towards improving agile readiness of our delivery teams and help our clients with a faster go to market strategy for their products. Our certified scrum masters and agile coaches will work together to define best practices and processes that add value to our organization and our clients.

  • Assist our clients with faster go-to-market strategy for their products
  • Provide best practices for project management processes to streamline results, increase transparency and traceability for our project teams
  • Provide Agile Coaching, Assessment, Agile Transformation and Process Definitions to help our project teams to be successful
  • Provide guidelines for Agile tool adoption & rollout
  • Help delivery teams with Agile Estimation & Planning
  • Provide continuous improvement through process analysis and optimization

Management Team

Upinder Zutshi
Managing Director & CEO
Anurag Lal
CEO Infinite Convergence
Amit Srivastav
Business Head – IT Services

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