#5 Enterprises start monitoring Personal Clouds

Personal cloud allows users to have access to use whatever device they want all while having constant access to the content and services they want to use, whether community (Facebook, news sites, etc), personal (photos, hobbies, music) or professional data (work related applications). In 2014 personal cloud services will outpace the growth of enterprise cloud services due to the continued growth of mobile computing, the growing number of mobile applications, and the growth in number of devices owned and used for personal use (personal cloud can drive an average of up 3 devices per employee.) IT won’t “own” or regulate these clouds, but will start monitoring them in 2014 to ensure sensitive data is not at risk.

#6 Consumerization forces IT to measure customer satisfaction  

Consumerization shifts power from the IT organization to the users (whether employees or customers).  As the power of the individual continues to grow, IT organizations must adapt to their users – whether employees or customers.  User expectations are transforming the way IT organizations do business.  In 2014, IT organizations will respond by implementing metrics and measuring the satisfaction of their employee “customers.” Expect tried-and-true concepts like Net Promoter Score to become a mainstay in how IT evaluates its overall effectiveness.

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