Google puts lid on Voice Search service in India
By siliconindia   |   Tuesday, 21 December 2010, 23:25 IST   |    1 Comments
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Google puts lid on Voice Search service in India
Bangalore: Google has pulled down the curtains on its Voice Search services in India. The Voice Search is Google's voice-based search tool, which was introduced in India in 2008 across Bangalore, Chennai and Hyderabad. Vinay Goel, Products Head, Google India, said, "The experiment was wound up as we did not achieve scale and viability. This experiment helped us learn more about user needs and build core technologies." The customers lost interest in the technology mainly due to the delay in response time and a lack of understanding of the search request. In fact, analysts believe that it would be easier and cheaper to get an agent respond to the call rather than the technology. Customers could call at 1-800-4199-9999 to reach Google Voice Search India for free and ask their query. The system then used to send via SMS the required information to the caller. The failed business of Google in voice search in India bears testimony that Indians still prefer the traditional text search method rather than adopting a new technology.

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