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CSS launches EDGE, a Web 2.0 framework
By siliconindia
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Friday, 07 May 2010, 21:10 IST
New Delhi: CSS, a technology operations management company, embarked on the availability of the CSS EDGE Portal, an integrated knowledge management platform based on collaborative social media work flows for optimizing enterprise support and services delivery in a Cloud-based world. EDGE has been formulated using open source components, which handles specific enterprise work flows addressing access control, content management, and intellectual property and security requirements.
EDGE entitles the enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation. Web 2.0 has transformed the online community behavior and the possible implications of collective, collaborative knowledge management models. Though the power of the Web 2.0 model has been recognized, it suffers from a lack of immediate consensus. The CSS EDGE platform provides a governance model for integrating internal and external communities or groups which creates a working model for transforming the enterprise support function.
"CSS continues to build out frameworks and best practices that help technology providers optimize their support delivery systems, as well as address fundamental changes in the technology consumption model itself," said Nick Sharma, CEO of CSS.
The CSS EDGE knowledge management platform comes with both SaaS and on-premise deployments, along with managed services bundles for technology vendors and enterprise IR which includes design of Social CRM platform, data modeling, reporting, and analytics, implementation services, Cloud enablement and community management and user support.
