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5 Worst American Companies
By siliconindia
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Delta Airlines
Delta has been ranked the worst U.S. airline for a long period and the usual complaints revolved around flight delays, exorbitant baggage fees, and service cutbacks. The other controversies the company has been involved related to its free upgrades and lining the pockets of policymakers, a lousy service, and their refusal to let people use their frequent flier miles. In 2005, Delta filed for bankruptcy, owing to increasing fuel prices, lot of competition and a declining inflow of cash. The sacrifices made by all, from the employees to the management, pulled Delta out of bankruptcy in 2007.
Delta acquired Northwest Airlines in 2008, to form the world's largest airline in terms of schedules passengers carried, after which the level of customer satisfaction dropped further.
