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Salesforce.com introduces Service Cloud 2
By siliconindia
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Thursday, 08 October 2009, 21:55 IST
Bangalore: Salesforce.com (NYSE: CRM), the enterprise cloud computing company, announced five-minute upgrades and a new partnership with Cisco. The company has introduced Service Cloud 2 to the companies of all sizes. Companies will be able to access the Service Cloud 2 even during planned maintenance windows with the new five-minute upgrade technology. Salesforce.com and Cisco unveiled a complete call center running entirely in the cloud with a combined solution integrating telephony with CRM. The five-minute upgrade technology and new solution with Cisco are delivered with Service Cloud 2, salesforce.com's next generation solution for customer service.
The Cisco and salesforce.com's 'Customer Interaction Cloud' bring together salesforce.com's Service Cloud 2 with Cisco Unified Communications. The solution empowers small and medium sized companies to run their customer service completely in the cloud. Salesforce.com and Cisco share a vision about moving technology into the cloud and leveraging social networking sites like Facebook, Twitter and Google to deliver services to their customers where they are already collaborating.
Marc Benioff, Chairman and CEO, Salesforce.com said, "The five-minute upgrade is a revolution for the industry and a revelation for customers. The power of the Force.com platform has eliminated yet another painful legacy from on-premise software by making upgrades nearly invisible for customer service organizations. The Service Cloud 2 represents the future of customer service."
The five-minute upgrade feature is currently scheduled to be available in beta in the fourth quarter of fiscal 2010 and pilot starting in the first quarter of fiscal 2011. The combined solution from salesforce.com and Cisco is currently scheduled to be generally available in the first quarter of calendar year 2010. Salesforce for Twitter is available today at no additional charge on the Force.com AppExchange for professionals, enterprise and unlimited edition customers.
As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
