Compassion eases workplace tension
Saturday, 16 April 2011, 13:22 IST   |    1 Comments
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Bangalore: Even a single act of support or compassion by a manager or co-worker can ease workplace tension. "If management shows an active interest in addressing underlying issues that prompted employee anger, perceptions of improved situations increase significantly," says a new study from Temple University Fox School of Business. Challenging traditional views of workplace anger, Deanna Geddes, a Fox School professor, suggests that even intense emotional outbursts can prove beneficial if responded to with compassion, the journal Human Relations reports. In a study of 194 people, the researchers found no connection between firing an irate employee and solving underlying workplace problems, according to a Temple statement. Geddes and her co-author Lisa T. Stickney also found that even a single act of support by a manager or co-worker can ease workplace tension.
Source: IANS
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