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Lenovo notebooks ranked No 1 in customer satisfaction
By siliconindia
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Saturday, 07 June 2008, 18:24 IST
Bangalore: Lenovo has announced it has been recognized as the No 1 PC manufacturer in Technology Business Research's (TBR) '1Q2008 Notebook IT Buying Behavior and Customer Satisfaction Study.' The results, garnered from more than 600 medium and large business customers in the U.S. and Canada, show Lenovo as the overall leading notebook PC-maker.
TBR recognized Lenovo for its improvement in services and support. In 1Q2008, Lenovo led its rivals in terms of phone support, parts availability and repair time and made significant improvements in delivery time.
"Our goal is to deliver the world's best engineered PCs and a big part of that comes from providing excellent customer service and support. From having an ample supply of parts to efficient and effective phone support, we are focused on fixing any customer PC issues in time," said Chris Askew, Senior Vice President, Lenovo Worldwide Services.
Lenovo also continued its leadership in product design of its ThinkPad notebooks, a consistent strength of the company's for six of the past eight TBR survey reporting periods. Customers told TBR that hardware quality/reliability, product design and support and services were top reasons for choosing Lenovo as their PC vendor.
According to Chris Foster, Director of Technology Business Review's Computer and Software Quarterly Divisions, TBR. "TBR coins Lenovo's design as 'thoughtful engineering,' which means that 'extra trouble and sometimes extra expense is taken to make the product work better and endure longer."
