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HCL equips Delhi police with technology to fight crime
By siliconindia
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Thursday, 16 October 2008, 16:28 IST |
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New Delhi: HCL Infosystems an Information enabler and one of the major ICT system integrator and distribution company has provided technology to equip the police force to access automated information that travels faster helping the police to reach crime scene immediately. Union Minister Shivraj Patil in presence of Lt Governor of Delhi Tajendra Khanna recently inaugurated the new Central Police Control Room at PHQ, Delhi. The control room consists of the state of art multimedia contact centre. The modern control room can also track all PCR vans fitted with GPS devices and coordinate their movement to help public.
HCL modernized the police control room through information and communication technology (ICT). HCL studied the requirements of the law and order enforcing agencies in major metros and found out that they receive a large number of calls related to information, complaints, distress and VIP movements, which are handled manually. HCL realized that to improve the communication link between the callers and the police force, it would need to set up an automated solution.
According to George Paul, Executive Vice President, HCL Infosystems ,"Today with the increasing threat perception and the need to protect lives and secure infrastructure, effective utilization of ICT for information enablement and empowering police services is an area of key importance. HCL is pleased to be a part of this initiative as we extend our support to the police department for securing and guarding lives of the citizens."
The Dial 100 solution contains Calling Line Identification (CLI) and Direct Inward Dialing (DID) to help in identification and routing. It also provides connectivity to mobile PCR vans through two-way radios/GPRS. Automating Control Rooms The Dial 100 solution automated the existing police control rooms. It helped in round-the-clock availability, proper dissemination of information, immediate responses to calls, online links with emergency services and, in turn, increased the efficiency of the organization.
It allows conferencing facilities with other emergency services. It will help to reduce the number of hoax calls police department gets and provide connectivity to the missing persons and vehicles databases. It also provides customized reporting of call center performances.
So far, the PCRs across the country followed the manual system of receiving calls. The police department has a 'police control room' (PCR) to monitor the activities associated with law and order. PCR receives large number of calls. Which in turn transfer them to PCR vans stationed across the respective locations. These vans are connected with the control room through walkie-talkies.
The incoming calls increase during a natural calamity, festivals or any special events. It was therefore essential for the police department to have an efficient mechanism to cater to the ever-increasing needs. The police department needed a solution to track telephone calls made, and to record the complaints registered on the phone. They also needed to speed up their response time and improve their communication links.
The solutions have been successfully rolled out in 22 cities across India; this includes metros like Chennai, Bangalore and Hyderabad. It is responsible for maintaining law and order, and preventing and detecting crimes.
