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Grave Social Media Mistakes Cos Make
By siliconindia
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Wednesday, 21 September 2011, 02:41 IST
One Way Conversation
Bombarding people with too much of information will not earn you the followers. Organizations tend to forget that their customers are real humans and they will relate much better with a two-way conversation. Social networks are not meant to be used as loud speakers. Talking to yourself will not make others talk about you. The main target should be to know your customers well. Umanath Nayak, Assistant Manager HR, Global Franchise Architec, says, "We look for customer interaction and satisfaction." It's important at times to keep your sales hat aside and think like a normal human being. Shouting offers and deals at your customer will not bring any profits.
