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EDS signs IT outsourcing contract with Royal Dutch Shell
By siliconindia
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Thursday, 03 April 2008, 00:49 IST
London: EDS, global technology services company delivering business solutions, has announced it has signed a five-year IT Master Services Agreement (MSA) with Royal Dutch Shell (Shell) worth $1 billion. This deal with EDS is one of three IT outsourcing agreements between Shell and three key suppliers, and is expected to deliver Shell a substantial business improvement over the five year initial term of the contract.
As per the agreement, EDS will manage Shell?s end-user computing services including desktop, service desk, on-site services, back-up and disaster recovery, mobile information protection and managed messaging services, for 150,000 users in over 100 countries across its global operations. To reduce management complexity for Shell, EDS will also act as operational integrator, collaborating closely with Shell?s other key IT suppliers. Approximately 1,500 IT professionals, including Shell's full-time employees and contractors currently working for Shell, will join EDS, in 65 countries globally. Services in some joint ventures remain outside the scope of this agreement.
"EDS has a global presence and experience in large scale IT outsourcing. We have asked them to apply their experience and act as operational integrator toward our other key partners," said Alan Matula, Executive Vice President and Chief Information Officer, Shell. "Shell demands consistent and agile IT support to operate in a competitive global industry," he further said.
Aspects of the agreement are supportive of Shell's goal to lead its industry in technology and business functionality, stated a press release. EDS will support Shell's business by enabling high-speed desktop deployments using Microsoft Windows Vista operating system to existing, remote and new locations. EDS will work with its EDS Agility Alliance partners Microsoft, SAP, Xerox, Sun and EMC to deliver products and services to Shell, it added.
Today's signing of the MSA with Shell will extend globally with supporting agreements being signed concurrently in Shell's four IT delivery hubs - the Netherlands, the United Kingdom, Malaysia and the United States.
