eGain emphasizes on global operating model

Thursday, 19 September 2002, 07:00 Hrs
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SUNNYVALE: eGain Communications Corporation, a provider of eService software, on Thursday announced an increased emphasis on its global operating model that will allow the company to maintain its R&D investment while driving greater operational efficiencies across business functions.

"The current economic situation has severely impacted software vendors' research and development budgets," said Esteban Kolsky, CRM analyst at Gartner Group. "Organizations striving to find ways to maintain or increase their investment in this environment are leveraging global cost structures and talent, reallocating head count and re-prioritizing spending. Those organizations that can succeed in preserving innovation in a downturn will be better positioned when the situation improves."

"With our unique and mature Global Operating Model, we'll be able to exploit global synergies, talent and cost structures across eGain's lines of business," said Ashu Roy, CEO of eGain. "Furthermore, this model will enable enterprises to leverage eGain's proven off-shore capabilities for services such as product development and hosted operations."

In line with this strategy, key eGain has announced that Promod Narang will lead the combined global product development, professional services and support organization. Over the last three years, Promod has been instrumental in bringing to market eGain's eService solutions that have been rated as visionary by leading industry analysts.

Source: IANS
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