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Crossloop secures $6 Million series B funding
By siliconindia
Campbell: CrossLoop, which has built the world's largest network of computer support and training professionals offering personalized help using its desktop sharing software, has announced that it has raised a $6 million series B round of financing led by Venrock, a premier venture capital firm founded by the Rockefeller family, and has added two new members to its board of directors. El Dorado Ventures, which led the company's Series A financing, joined the round.
Richard Moran, a partner at Venrock and 25-year Silicon Valley veteran, joined the Board along with Andre Haddad, CEO of Shopping.com (an eBay company) and prior SVP of product at eBay.
CrossLoop, which enables individuals and small businesses to receive technical support and computer training through free desktop sharing software, will use the funding to advance product development and expansion, as well as for sales and marketing.
"As technology becomes complex and ingrained into every facet of our lives, both at work and at home, it is important for users to have immediate and affordable access to support solutions from professionals who care about their problems," said Venrock's Moran. "CrossLoop is becoming the go-to marketplace for individuals and small businesses in need of technology support and for professionals who are looking to share their expertise and expand their client base."
"CrossLoop has put tremendous effort into boosting its marketplace to over one million users spread across 190 countries by leveraging social media tactics and engaging its community in its growth," said Haddad, who built a name for himself in the world of global online marketplaces through his work at eBay and iBazar, which was sold to eBay for $140 million in 2001. "I admire the company's tenacity and dedication to building a much-needed global marketplace for tech support online, and look forward to working with them to expand this base and its offerings even further."
Launched in late 2006, CrossLoop provides software that helps connect people with trusted contacts - both friends and professional service providers - to provide technical support, training and collaboration. Recognizing that technology support has historically been a difficult and expensive process, this year CrossLoop introduced the Help Marketplace, a community of trusted technical experts ranging from independent specialists to engineers at large tech support companies.
