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BPOs and Open source technology at the peak
By siliconindia
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Thursday, 03 September 2009, 23:09 IST |
8 Comments
Bangalore: Contact Center Business Process Outsourcing (BPO), Linux on PCs, WiMAX 802.16e-2005 in India, mini-notebooks, video telepresence, thin provisioning and open source development tools are all at the peak of inflated expectations during 2009, according to latest report by Gartner called 'Hype Cycle for ICT in India 2009'.
The report also claims that technologies like software as a service (SaaS), Service Orientated Architecture (SOA), Customer Relationship Management (CRM) and Business Intelligence (BI) tools have tipped over the peak and will soon experience disillusionment among enterprise users.
The Hype Cycle features technologies that are experiencing particularly high levels of hype, or those that may not be broadly acknowledged but which Gartner believes have the potential for significant impact. "The Gartner Hype Cycle reports are a convenient way to look at a set of relevant technologies and trends," said Diptarup Chakraborti, Principal Research Analyst at Gartner. "Many Gartner clients draw from multiple Hype Cycles, augmented with industry- or company-specific topics to create their own Hype Cycles and Priority Matrices as part of their annual technology planning."
The report is an extensive study of 31 technologies and includes topics such as massive array of idle disks (MAID), Fibre Channel over Ethernet (FCoE), video telepresence in India, x86 server virtualization, and SaaS in India. It provides a cross-industry perspective on the technologies and trends that IT leaders should consider as they develop emerging-technology portfolios (see Figure 1).
The report says that the mobile telephony revolution that has transformed connectivity in India will continue to evolve with further penetration in the next two years of ultra low-cost mobile devices. With these devices and a continued proliferation of connectivity into semi urban and rural parts of India, this could be a powerful force to reduce the digital divide, which is one of the biggest social issues within India.
"It will also be a significant enabler for the increasing number of enterprises looking to commercially benefit from the large 'bottom of the pyramid' opportunity in India. Beyond this, the (re)emerging Enterprise Resource Planning investment wave in India, this time expanding out to the small or midsize business (SMB) segment as well, holds out the hope of an increase in productivity among Indian enterprises, making them more competitive with their local, and increasingly global, competition," said Chakraborti.
The use of Hype Cycles has expanded within Gartner and its clients since its start in 1995, as a graphical way to track multiple technologies within an IT domain or technology portfolio. In a Hype cycle, each phase is characterized by distinct indicators of market, investment and adoption activities (see Figure 2).
