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Australia probing Indian call center scam
By agencies
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Tuesday, 16 August 2005, 19:30 IST
NEW DELHI: Indian call centers are at the center of a fresh controversy with an Australian television channel claiming that some of them were illegally selling personal information of tens of thousand Australian customers.
Australian Broadcasting Corporation (ABC) TV claimed that its reporters were offered banking pin numbers, passport numbers, credit card details and other personal information on thousands of Australians for just 10 Australian dollars each.
The information would enable fraudsters to assume false identities for online transactions, the ABC said in a preview of 'Four Corners' program done by an undercover journalist who did a similar sting operation on a call center in Gurgaon.
The program did not go ahead with the purchase but a sample of identifications included the personal details of Diane and Keith Poole, it said.
However, ABC neither named the company operating the call center in India nor the journalist who uncovered the 'scam.' Attorney-General Philip Ruddock said he had asked the federal police to look into allegations by the ABC.
He said he was unaware of any evidence of customers' details being sold, but wanted the allegations followed up.
Nasscom president Kiran Karnik told the program that India was among the safest processing hubs around.
"I can assure every Australian customer and consumer whose data is being processed or handled in India that in a comparative sense at least this is among the safest places," he said. "This industry as a whole, despite some breaches, has been fairly good." In June, a British tabloid had reported that an employee at a call center in Gurgaon had illegally sold personal details of over 1,000 Britons.
