Wipro ties-up with British American Tobacco

Wipro ties-up with British American Tobacco

By SiliconIndia   |   Thursday, 28 January 2010, 02:24 Hrs   |    5 Comments
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Wipro ties-up with British American Tobacco
Bangalore: IT major Wipro Technologies has entered into a multi-year outsourcing engagement with British American Tobacco, to help the company improve the effectiveness and efficiency of application support services for its global business operations.

Under the agreement, both companies will partner to leverage Wipro's global scale and transformational capabilities to achieve step change results in productivity, IT costs and service quality. More specifically, the agreement will provide an enterprise-wide global application support delivery model and capability, reduce the total cost of ownership and allow more opportunities for value added services to business users of British American Tobacco.

Commenting on the agreement, Ben Fourie, Head of Global IT Services at British American Tobacco, said, "We believe this is the right way forward for us in terms of our IT strategy. These changes will help us improve the application support service quality, facilitate better integration, enable enhanced knowledge sharing and, ultimately, help us become more competitive."

Wipro will be delivering this global program across over 130 countries in which British American Tobacco operates. Bhanu Murthy B.M., Senior Vice President - Retail, CPG, Transportation and Government, Wipro Technologies said, "We are excited to be chosen for this transformational initiative at British American Tobacco. Wipro will bring in standardized processes, methodologies and governance to set British American Tobacco on a strategic cost optimization path while ensuring a high level of service to the business and will participate in bringing in clear business benefits."

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Reader's comments(5)
1: Good Luck wipro :) it will be fun
Posted by:Tathagata - 28 Jan, 2010
HI Tats!
I may be knowing you. As a competetor you may wonder why this deal went to Wipro & you won't be happy due to this. Wipro can sell following as one package
1. BPO
2. IT Infrastructure setup (H/w & servers)
3. IT services (Level 1 & 2 both)
4. Sell Lean & Six Sigma along with strong CMMi level 5, PCMMi Level 5, ITIL, ISO certifications

They are not much strong in front of real domain expertise & process excellence. This will be really a tough time for Wipro. But they have good margin by selling their own h/w products & IT services.
BPO part still they need to improve.
To sell, really need to think END TO END (not only process front, but others parts as well which may impact on the costing).
Anoop Replied to: Tathagata - 28 Jan, 2010
I am Mohammed Mehraj Ahamed i want to help plz responce sir i have compleated hardware in vacational couars from hyd i have five years exp in this field but my qualifaction is very low my staday is only 10th some famaly problames thats way i have no degree i want to job has a computer srevice eng plz any facancy plz responce me in u a e my num is 9246041640 i hope you helping me
your fathfully,
Md Mehraj Ahamed
Md Mehraj Ahamed Replied to: Tathagata - 28 Jan, 2010
4: God knows why this deal didn't came to HCL :-(
Posted by:Mayank - 28 Jan, 2010
5: Hope this multi-year outsourcing engagement be a success.
Posted by:ravi - 27 Jan, 2010