Wipro plans a BPO facility in Romania

By agencies   |   Thursday, 20 October 2005, 07:00 Hrs
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BANGALORE: IndiaÂ’s third largest IT services company Wipro Ltd has said it will open its first overseas BPO facility in Romania as a near shore center in Eastern Europe to tap the local market.

"The new BPO facility will be located in Romania to expand our language capabilities for voice, transaction processing and level one and level two (L1 & L2) support services for infrastructure management," Wipro CFO Suresh C. Senapaty said.

In 2002, Wipro announced its intention to get into IT-enabled services by acquiring Spectramind.

Europe is the second biggest market for Wipro and had accounted for about 33 percent of its global IT business revenue during the second quarter this year. With this in mind, the company has decided to locate its service offerings in the lower end of the value chain closer to the growing number of customers in Europe.

Wipro chairman Azim H. Premji said "We have been scaling up our presence in western Europe with centers in Germany, Sweden, Finland and Britain (outside London). So is the case in Japan (near Tokyo), China (Shanghai and Beijing) and in the Gulf (Sharjah and Dubai).

"We believe it's a win-win situation for our customers as well as the company to be located nearer to them in providing IT-enabled and BPO services which rank under L1 and L2 service lines."

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