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Sony facing profit hit on Playstation security breach
By siliconindia
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Monday, 02 May 2011, 16:19 IST
Bangalore: Sony has issued a profuse apology and warned that the cost of winning back customers' trust following its unprecedented PlayStation security breach may whack profits, reports The Telegraph.
The warning came as Sony executives delivered a dramatic mea culpa to 77m PlaySation Network customers, whose personal data and credit card details may have been stolen by hackers.
Kazuo Hirai, president of Sony's computer entertainment division and the man widely seen as the leading contender to succeed Sir Howard Stringer as Sony's chairman and chief executive, said: "We apologise deeply for causing great unease and trouble to our users."
Mr Hirai and two other Sony executives bowed repeatedly and for prolonged periods as they apologised for the massive security breach, which left users' names, email addresses, passwords, and possibly credit card details, exposed.
"This criminal act against our network had a significant impact not only on our consumers, but our entire industry," Mr Hirai said in Tokyo yesterday. "These illegal attacks obviously highlight the widespread problem with cyber security.
"We take the security of our consumers' information very seriously and are committed to helping our consumers protect their personal data.
