Remote Infrastructure Management Headed To Be IT's Backbone
Strategic investments, new customer acquisitions (demonstrating capability) and better business processes are required to propel service providers as strategic business partners in the eyes of customer. Specialization is no-longer in vogue, welcome to the era of hyper-specialization! This is a journey that is likely to continue for the next coming years.
The increased adoption of new and disruptive technologies, the powers shift, newer customer segments, geographies and strategic business partners with whom a customer could offer a joint value proposition to customers are important trends to watch out for in 2014.
On the other hand, the customer spend in 2014 will increase with the increased adoption of new technologies. “Transitioning as a strategic business partner for customers, increased play in the new and disruptive technologies segment, focused opportunities in newer markets are growth drivers in 2014,” says AravindSankaran, Director, Marlabs Software.
The overall Remote Infrastructure Management Services’ global market is forecast to be worth $355 billion by 2016. The recent growth in this vertical has been due to improvement in offshore delivery capabilities of global IT service providers, data center transformation, and utility based cloud computing, along with initiatives taken to cut costs in infrastructure management. The Indian companies are hopping to bite in a major portion of this pie.
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