Phillippines, China to give India hard time for offshore BPO

By siliconindia staff writer   |   Wednesday, 19 November 2003, 08:00 Hrs
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KOLKATA: Phillippines and China would give India tough competition in offshore outsourcing operations in the coming years, according to a BPO firm based in the US .

The managing director of NeoIT, Avinash Vashista, told at a seminar on 'Scaling up BPO operations' at Infocom-2003 here on Tuesday that both China and Phillippines had the capability of providing high quality work at an affordably low cost.

He said Phillipines was in a better position compared to India as Filipinos were not required to undergo accent neutralisation training due to their better English speaking capability owing to the presence of US naval base there.

Compared with China , he said that India was in an advantageous position in terms of English speaking capability, although Indians required accent neutralisation training.

Vashista said that now high-end BPO operations like knowledge-based transactions, claims processing, financial accounting, human resources and complex banking transactions were being outsourced offshore.

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