Nasscom ITES-BPO conclave from June 7

By agencies   |   Friday, 27 May 2005, 07:00 Hrs
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BANGALORE:'Global Leadership and Operational Excellence' will be the theme for the seventh annual Nasscom ITES-BPO Strategy Summit, to be held here on June seven and eight.

More than 400 delegates drawn from 300 companies would be participating in the much-awaited event, to be held in the city for the third time in succession.

According to Nasscom, prominent ITES-BPO CEOs expected to attend the summit include Akshaya Bhargava-Progeon, Ananda Mukherjee-ICICI Onesource, Atul Kunwar-eFunds International, Dan Sandhu-Vertex, Jaswinder Ghumman-Convergys, Jerry Rao-Mphasis, P V Kannan- 24x7 Customer and Raman Roy-Wipro BPO.

Nasscom President Kiran Karnik said the Indian ITES-BPO sector continued to grow, witnessing high levels of activity and increasingly adding higher value-added activities like Knowledge Process Outsourcing. ''The ITES-BPO exports are estimated to have reached $5.1 billion in 2004-05,'' he added.

He said ''The industry today is set for the next level of success and expansion. The focus will be on customer service, change management and operational excellence. The summit this year will provide a platform for both third-party and captive vendors to probe and delve upon issues and challenges for securing global leadership.'' Key international speakers at the event include Cathy Tornbohm, Principal Analyst, BPO Europe, Gartner, Cliff Mooe, COPC, Ernest Cu, Chief Executive Officer, SPI Technologies and Christine Tully, British Telecom.

The event will feature two exclusive platforms for the CEOs and the operational heads. Besides the CEO conclave, the topics for other sessions include examining the business impact of domestic policy and regulations, security and data privacy: raising the bar, managing investor expectations, from BPO to BTO, defining metrics for customer service delivery and sustaining the skill pool advantage.

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