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Mumbai Dabbawalas:Entrepreneurs with a Difference
By siliconindia
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Bangalore: Have you ever thought to learn something from Mumbai Dabbawalas? These Dabbawalas have a lot to teach us. They are so successful without any Six Sigma study material that many top B-Schools such as Harvard Business School and several companies including Microsoft, NSE, Accenture and SAP invite these less educated employees to speak on the business management process and many business institutions include the case study as part of their curriculum. The following five points are pillars to retain customers successfully by any start-up.
Streamlined collaboration
A 120-year-old organization, Mumbai Tiffin Box Suppliers Association has more than 4,500 semi-literate members who provide door-to-door service to a large and loyal customer base. The association has managed to survive for so long due to the competitive collaboration between the team members with high level of technical efficiency in logistics management. They are a flat organization with three tiers: the governing council consisting of president, vice-president, general secretary, treasurer and nine directors; the mukadams and the dabbawalas. Each dabbawala considers himself a shareholder and entrepreneur.
