More Experts In Healthcare And Retail Needed In BPO Sector


Emphasising that access to skills will be a key growth driver for the BPM industry, Mittal said.

According to the BPM sector perception study, the attractiveness of the sector increases with time spent indicating at a long-term career path, he added.

However, the industry perception at the student level is low as there is little awareness about the future prospects that the industry offers at the school and university level, he added.

WNS Global Services CEO Keshav Murugesh said the industry is now working on developing programmes to reach out to students to showcase the immense potential that the BPM industry offers.

"BPO sector is much more than just call centres. Though, skill development is one of the most important need of the hour, the industry is making efforts to create a stronger brand identity of the industry to attract more youngsters," Murugesh, who is also the Chairperson of NASSCOM's BPM Council, said.

India's BPM industry directly employs about 1.1 million people and this figure will touch 1.8 million by 2020.

The sector is expected to grow to USD 50 billion by 2020 from USD 20.8 billion in 2012-13 fiscal at a compounded annual growth rate of 13 per cent.

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Source: PTI