Lehman stops outsourcing tech help to Wipro

By siliconindia staff writer   |   Tuesday, 16 December 2003, 08:00 Hrs
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NEW YORK: In yet another sign of backlash against using "offshore" labour, Lehman Brothers Holdings has stopped using Indian workers for its internal computer help desk.

The New York based financial-services firm last year hired two Indian firms -- Tata Consultancy Services and Wipro -- to manage some of its information-technology operations.

About six weeks ago, however, Lehman stopped outsourcing its IT help desk, which handles employee reports of computer problems, to Wipro. Lehman wasn't satisfied with the level of service, according to people familiar with the matter.

Lehman spokeswoman Kerrie Cohen confirmed that the firm has brought the help-desk function back in-house. Lehman's top IT executives disclosed some details of the change last month on a conference call with Louis Miscioscia, a Lehman IT-services analyst, and with Lehman clients. The conference call was held to discuss trends in technology spending.

"In terms of help desk, Indian firms could not provide the level of quality and services Lehman needs," Miscioscia wrote in a November 28 research note.

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