KPO to be a $14B industry in India

By agencies   |   Monday, 19 September 2005, 07:00 Hrs
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HYDERABAD: The Indian Knowledge Process Outsourcing industry will herald an new phase when it crosses the $12-14 billion mark by 2012.

As most top tier IT companies are moving their captive centers to third party outsourcers, India is all set to get a pie of this business.

Speaking at a national event on "From BPO to KPO" in the City, Sam Balaji, MD, Deloitte Consulting said “As these services move to the third party, there exists a tremendous opportunity for growing at 40-50 percent per annum. While the KPO industry itself is projected to grow to about $17-18 billion by 2010, we expect India to garner a big chunk of this market, potentially $12-14 billion.”

He said the largely disorganized KPO industry in India presently employs about 25,000 people and the numbers might swell to 250,000 by 2010.

"Indian technology companies need a paradigm shift in the way they do business bringing in a lot of consultancy expertise to offer these services. The build, own and transfer model will continue to fuel this growth as companies deliberate seriously before outsourcing this function," Balaji said.

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