Iomega partners with Accel Frontline for technological support

By SiliconIndia   |   Wednesday, 29 July 2009, 03:11 Hrs
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Bangalore: EMC acquired Iomega has announced the appointment of Accel Frontline Services as its warranty service provider in India. Iomega customers will now be able to use Technology Voice Support and Return Material Authorization (RMA) Service Support across 36 cities through 40 service centers provided by Accel Frontline Services. "Service excellence has always been a key component of the Iomega business philosophy. The newly-established Product Service Centers are set to bring our customer service in India to new heights. In keeping with our development in the India market, Iomega will continue to enhance its customer service," said Harish Rao, National Sales Manager, Iomega India.

To support Iomega's penetration into the consumer markets, Accel's service centers will be located in cities like Ahmadabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, Pune and New Delhi among others. Customers can call on the toll free number for trouble shooting assistance. Requests for product replacement will be forwarded to Accel Service Centers upon determining of warranty conditions. "We are proud to partner with Iomega for their new initiative. We are confident of helping Iomega to provide India's customers with more efficient and higher quality services through the latest joint project," said A Ramalingam, Country Support Manager, Accel Frontline Services, India.

Accel Frontline Services will also provide Return Material Authorization updates through SMS or email. The company also provides live tracking of logistics between Accel headquarter and service centre for both good and defective products. Customers can also send their feedback on Accel Service Supports through SMS. Customers will also be able to reach out to Iomega Technical Support Centers on the toll free hotline 1800 425 9888 for trouble shooting assistance. The customer support services will be available for the full range of Iomega products for Portable, Desktop, Network and Multimedia drives.

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