Interactive Intelligence forays into Indian IP-PBX market

By agencies   |   Tuesday, 24 January 2006, 08:00 Hrs
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BANGALORE: Indianapolis-based telecom product company, Interactive Intelligence has forayed into the Indian IP-PBX (Internet Protocol Private Branch exchange) market with a complete communications solution for medium and large enterprises. The enterprise Interaction center would integrates the PSTN (public switched telephone network) and the broadband network, and besides offering futuristic features such as presence management and unified messaging. Unified messaging enables all messages, e-mails and alerts to be made available at one location - similar to Outlook. Hence, there will be no lack of space compared to other voicemail services, companys Business Development Manager for South Asia, V Krishnamachari said. The contact centers spend 35 percent of the operational costs on their telecom set-up. He said that most are on a traditional set-up of a PBX connected to their fax machines, interactive voice response system and voice mails. Some have migrated to an IP-based system, but still many are unaware of the benefits of VoIP and SIP. This solution can reduce communication costs for medium enterprises by up to 70 percent, he added. The company is targeting contact centers and IT companies (service and product) in the APAC region. Enterprise Interaction Center (EIC) is based on Intel's silicon and Microsoft's applications. The company plans to port EIC to Linux in a year's time. By the end of this year, Interactive Intelligence eyes to make sales worth $300,000-400,000. The company employs 350 people worldwide and recently named Tecnomic Marketing Services its distributor in India.

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