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News >> Technology >>
Indian call center comes to the rescue of Rita victims
By agencies
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Monday, 26 September 2005, 19:30 IST
AHMEDABAD: An Indian call center is helping the residents of Texas with details on shelter after their homes were washed out by hurricane Rita.
The call center is located in Gandhinagar, the capital of Gujarat in Western India. Jim Iyoob, the call center director said he started the call center after a senior Texas based judge called him to start a 24 hour help line in India to help people with shelter details.
"When I got the frantic call well after midnight, I set up the help line in order to assist evacuees from near Gulf of Mexico to locate places for shelter," said Iyoob. Around 12 people are manning the help line."
Within 12 hours of starting the call center, the center has helped over 500 evacuees in the vicinity of the Gulf of Mexico.
A former Texas resident, Iyoob said he knew the hurricane affected area well and hence was able to help the center.
The calls were routed to India as after the company's centers at Nacogdoches and Lufkin, both in Texas, closed down because of the hurricane threat. The call center employees are using information provided by Texas authorities and are directing callers to shelters away from the path of the hurricane.