HR practices in India of global standards

By agencies   |   Tuesday, 25 October 2005, 07:00 Hrs
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NEW DELHI: Hitting at a spate of reports on the labor issues in the BPO industry, the apex association of the IT industry Nasscom, said that the ‘cutting edge’ HR practices followed by BPO firms in India were setting standards for even the developed nations.

Nasscom President, Kiran Karnik said, “We take pride in the fact that IT industry has contributed to India's image globally. Every body visiting India wants to know about Indian IT processes. It is an open challenge to anyone who can prove that their working conditions are better than ours in India.”

He said that the industry was looking at creating ‘minimum standards’ for best practices. “Earlier there was a talk about creating unions, whereas the employees feel they do not need it. Now there is an attempt to pick holes in HR practices,” Karnik said referring to a recent report on how IT companies were treating their employees.

He said BPO is a large industry with various players. There is a need of minimum standard in the industry and as the industry association Nasscom is working on creating it. “At present, the demand for employees outstrips the supply in BPO industry. In such a case, if people are not treated properly, they have the option of leaving the company. So, while bigger BPO companies have high benchmarks, companies not interested in implementing such standards also have to follow suit,” he added.

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