HP offers cloud services for Microsoft Dynamics CRM

By siliconindia   |   Monday, 25 April 2011, 23:59 IST
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Bangalore: HP Enterprise Services recently announced a service to enable clients improve their customer experience by deploying their customer relationship management (CRM) application via a secure, virtual private cloud. It is a key solution in helping clients become an Instant-On Enterprise. HP Enterprise Cloud Services for Microsoft Dynamics CRM tool is made available for clients in all industries. Microsoft Dynamics CRM brings together HP's experience in cloud, contact centers, applications management, data centre outsourcing and CRM systems to create a flexible solution that delivers the end-user experience and quality of service required by the most demanding enterprises. The virtual private cloud offers customization that helps fit the CRM application to a client's needs and supports integration with other applications and data sources, thus providing a complete view of customer needs and preferences. HP Enterprise Cloud Services brings together HP's experience in cloud, contact centers, applications management, data center outsourcing and CRM systems to create a flexible solution that delivers the end-user experience and quality of service required by the most demanding enterprises, remarked Marshal Correia, Director, Enterprise Services, HP India. With this service, enterprises can use a virtual private cloud to enhance customer and constituent relationships without the capital investment or burden of procuring and deploying the application. The CRM application in the cloud, provides an alternative to an on-premises implementation on client infrastructure or hosting it in a secure HP commercial data center. It also delivers flexibility for the enterprises that are using their tool which can support changing environments. Capital costs are reduced by leveraging the application as a cloud service.