HCL's BPO chief to join vCustomer
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HCL's BPO chief to join vCustomer

By SiliconIndia   |   Tuesday, 30 September 2003, 07:00 Hrs
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NEW DELHI: HCL BPO head Sujit Bakshi has put in his papers to join vCustomer, the Warberg-Pincus funded US-based BPO company, according to a report published in Economic Times, a business daily in India.

Bakshi steered HCL BPO operations from a two-member project team to a 2,300-strong base in 20 months.

“As we grow into a multi-facility and multi-city environment, we need to have a strong leadership on the ground in India,’’ says Sanjay Kumar, president and CEO, vCustomer.

The company with current staff strength of about 2,000 is expected to double its headcount in next 12 months. The company also expects stronger Indian management to guard against high attrition in the industry.

Sujit Bakshi was the CEO of HCL’s BPO arm and will now be heading vCustomer’s operations as president, India, and head of global operations. (Are Indian managers the best in the world?)

As head of India operations, Sujit will be responsible for strengthening and consolidating vCustomer’s position in India by building expertise within the company and help the company win and execute large, multi-year contracts.

Growing its offshore operations at a fast pace, the Seattle-based BPO firm is in talks with various strategic investors and advisors to grow to a scale where it can compete with global giants for bigger contracts.

“From contract size of $10 million to $20 million, we are working out ways to compete with global companies for bigger contracts from $50 million to few hundred million dollars,’’ explains Sanjay. The company has already got Ajay Shah, a private investor and industry consultant, on the board.

He has been CEO of the technology solutions business unit of NYSE-listed Customer Relationship Management company Solectron Corporation.

vCustomer undertakes technical support and email services for customers including HP. It runs a 2,000 seat call centre in Delhi and plans to employ 3,000 people by October ‘03, up from 1,500 last year. vCustomer has been funded by Warburg Pincus, private investment company, WestRiver Capital, and individual investor Ajay Shah. Warburg Pincus holds a minority stake in vCustomer for the $10 million investment it made in 2000.



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