HCL bags deal from Melbourne IT to support its IWS

By SiliconIndia   |   Friday, 30 April 2010, 11:12 Hrs
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New Delhi: HCL, IT service provider, has bagged a deal from Melbourne IT to support its integrated web services (IWS) business transformation project. As part of the IWS project, Melbourne IT and HCL Technologies will work with Oracle to implement a unified financial management system to improve billing processes across the company. The IWS project is now underway and is expected to be completed in 2012.

HCL is one of the partners to Melbourne IT, that will support IWS, a three year, $18 million IT integration project which will allow Melbourne IT to fully leverage the value of the company's customer base by enabling the business to sell customers the full suite of services. The project will provide Melbourne IT with a single view of each customer globally, improve revenue realisation through stronger billing processes and deliver productivity, efficiency and cost savings benefits by enforcing process consistency and reducing the number of systems requiring IT support.

"Melbourne IT is pleased to have secured the services of HCL Technologies for this key project. The IWS project is a mission critical part of accelerating the future growth of our organization and we are confident that bringing HCL's experience and expertise on board will help ensure the complete success of the project," said, Damian Walsh, Chief Operating Officer, Melbourne IT.

"We are delighted to be the partner of choice to Melbourne IT. With over 1,000 professionals servicing our operations across Sydney, Melbourne and Brisbane, HCL is well geared to service our customers in the region. Melbourne IT has a culture of customer centricity, innovation and continuous improvement and by drawing on HCL's global integration experience and local capabilities, this program will enable them to have the flexibility to create streamlined operations, resulting in enhanced experience for their customers and increased value to their bottom line," said Virender Aggarwal, Executive Vice President for APAC & MEA, HCL Technologies.

HCL's Enterprise Transformation Services offers integrated approach towards business processes, technology, application and data to deliver end-to-end services that supports transformation across the enterprise. Benefits from enterprise transformation services include reduced IT intensity (IT spend to revenue ratio), operational excellence, customer intimacy and thus achievement of business goals. With operations in 26 countries, the company delivers IT solutions across a cross-section of industries, and is working with some of the leading firms across the globe including Electrolux, Boeing, MTV Networks, Dr Pepper Snapple Group and Merck.

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