Exult opens BPO center in Mumbai

By SiliconIndia   |   Wednesday, 19 February 2003, 08:00 Hrs
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MUMBAI: Exult, Inc. (NASDAQ: EXULT), a provider of integrated HR business outsourcing to global 500 companies, on Wednesday announced the establishment of its India subsidiary operations, Exult Client Services (India) Pvt. Ltd, in Mumbai, India.

The India center will be its fifth client service center and will focus on back office transaction processing and call center work. Other Exult service centers operate in Texas, North Carolina and Tennessee in the United States and Scotland in the United Kingdom.

Exult selected India based on its highly skilled workforce, opportunities for daytime "off peak" processing, and quality telecommunications infrastructure. Exult’s past experience in successfully outsourcing IT projects to Indian providers Hexaware and HCL also factored into the decision-making process. Hexaware's BPO division is also providing Project Management support to Exult in setting up India Operations.

Exult was guided in this process by their sourcing advisors, NeoIT. “NeoIT continues to be a highly valued strategic partner for Exult,” said Kevin Campbell, Exult’s Chief Operating Officer. “Their up-to-date knowledge of the offshore marketplace and suppliers, along with practical experience in helping companies select partners or set-up operations is critical to Exult, both today and on an on-going basis.”

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