Dell India denies shifting tech support jobs to U.S
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Dell India denies shifting tech support jobs to U.S

By SiliconIndia   |   Wednesday, 26 November 2003, 08:00 Hrs   |    1 Comments
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BANGALORE: Dell India on Tuesday dismissed reports that it was shifting its technical support service for its business customers from Bangalore to the United States.

"No, we are not shifting the work. Dell is committed to India and is growing," a spokesperson for the Bangalore-headquartered Dell India operations said.

The spokesperson said Dell had over 2,000 people working at its customer support centres in Bangalore and Hyderabad.

The spokesperson declined comment on reported complaints by its business customers in understanding Indian executives because of differing accents.

Dell, the world's largest PC maker, opened its Bangalore centre in April 2001 and rapidly expanded its workforce to over 3,000 employees.

A spokesman of the Texas-based company earlier said there were complaints from clients but declined to discuss their nature.

However, media reports said these were about differing accents.

"Corporate customers were telling us they didn't like the level of support they were getting and in the normal course of business, we made some adjustments," the spokesman was quoted by InfoWorld as saying.

"What (customers) said was, 'You guys have been changing some things and we don't like it as much'," Dell's vice-president (corporate division) Steve Felice told Mercury News.

About 54 per cent of Dell's 44,300 employees are overseas.



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Reader's comments(1)
1: well! i wont reveal my name cause my company will sue me in certain way. Its Sitel india ltd. it does not run dell it runs HELL i m planning to quit
case this company and not just this but other company like Streams and sutherland too sucks. the level of service which we provicd for Dell Solution
station is the worst service then a local indian tech. we charge $239 for just four insatnces for major fixes. and only my company being in 40% profit
share with Dell inc. (U.S) provides the worst service, i m planning only to quit cause i experienced a lady crying for technical help and my tl hung up the call
just for the sake of AHT (annual handling time) as ofcourse someone had done OS reinstallion so i have to install watever customer needs. but we are not allowed to do so.
why i dont understand when we were hired as TECH's why are we being used as salesperson. and to be true they have hired 90% people are from sales or collection background.
seriously if was micheal dell. i would have not made any such decisons. for the first time i was ashamed of being indian. americans know us as kind, generous and intelligent
chaps and we do nothing. trust me if dell is going back to US is the best decision they would have probably done. or rather they must come up with new idea for sales or warranties
and the policies. Dell needs break instead break up i would say.
Posted by:AYUSHH - 15 Feb, 2012
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