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Capgemini inaugurates its first BPO in North India
By siliconindia
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Tuesday, 05 July 2011, 21:22 IST
Bangalore: Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today inaugurated its new Business Process Outsourcing (BPO) centre in Gurgaon, its first BPO centre in North India and sixth in India
Spread across an area of 35000 sq. ft, the new BPO facility in Gurgaon will increase Capgemini's BPO's total capacity in India to over 4500 seats. The existing BPO staff in Gurgaon will deliver Global Order Management services to Nokia Siemens Networks, a leading global enabler of communications services, to support the company's global Supply Chain Management. The services delivered cover Quote-to-Cash end-to-end processes including all aspects of order management, spanning preparation for delivery, customer order management, distribution, and customer invoicing. The Gurgaon operations will contribute in leveraging Capgemini's expertise in BPO, its BPOpen technology platform* and its Rightshore network to harmonize and standardize the supply chain processes across Nokia Siemens Networks' operations across the world.
In India, Capgemini's BPO unit has close to five thousand employees delivering Finance & Accounting, Management Assurance, Engineering services, Content Management, Research & Advisory, Supply Chain Management, Procurement Services and Human Resources outsourcing services to more than 25 international clients across centres in Mumbai, Bangalore (largest set-up), Chennai, Kolkata, Gurgaon and Salem.
"Capgemini India's capabilities in BPO significantly contribute to competitive advantage we offer to our global clients. Such capabilities are based on our unique combination of a leading supply chain consulting service with a strong outsourcing delivery capability. Our expansion in India validates the Group's belief in the region in the long term, best in class delivery location for its global clients", said Hubert Giraud, Head of Capgemini BPO Strategic Business Unit.
BL Narayan, VP & Head of BPO Capgemini, India added "The Gurgaon facility is part of Capgemini India's ongoing development strategy for its BPO services. Having strengthened our presence in the key cities of South India, we are keen to leverage the talent pool of North India for servicing our global clients, based on our domain specialisation in Supply Chain Management."