Call centres to be India's biggest job-maker

By siliconindia staff writer   |   Friday, 19 December 2003, 08:00 Hrs
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NEW DELHI: Call centres have become the largest job providers in India if you are to go by a survey conducted by the Employment Cell of India.

A leading daily in India also reported that the Rs 81,000-crore call centre industry including other IT-enabled services is expected to generate 20,00,000 jobs by 2008.

In the current scenario, where material goods are becoming more and more expensive, processes complex and products and services standardised, to achieve the optimal results, international call centres , mainly from America and the UK , are now moving towards India.

The daily said India boasts of having a large number of graduates and under-graduates with command over English. Apart from state-of-the-art-technology and cheap infrastructure in India, the call centres also look for adequately and effectively trained manpower which is the backbone of any successful call centre.

There are a few training institutes that are working in the respective field. One of them is Akiko Callnet. To show the remarkable study of the industry, Akiko Callnet has already launched a chain of training institutes (53 at present) across India to serve the industry with the right quality of people.

The institute offers international curriculum and international certification through its business partner Train Now (Montana, USA). The move will give the prospective candidates a fair chance to fight with the increasing problem of unemployment in the area.

(Source: Economic Times)

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