CA announces expansion plans

By SiliconIndia   |   Friday, 27 June 2003, 07:00 Hrs
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NEW DELHI: Computer Associates International on Friday announced plans to further expand the scope of operations out of its Global Technology Support Center (GTSC) in Chennai.

The GTSC, which was supporting CA's storage management customers for BrightStor ARCserve worldwide, will now extend the scope of its support to the eTrust range of CA's security management products out of Chennai. The Center is also expanding into level 2 technology support and moving to a 24x7 mode of operation. In addition, to this CA will also ramp up its people strength by expanding to over 200 by the end of the year 2003.

"We are upbeat about our operations in India. The GTSC in Chennai has established itself as an integral part of CA's customer support operations worldwide. Today, we have grown past the initial products that we supported out of India and have moved on to cover additional products," said Douglas Milligan, Head - Global Technology Support Center, Computer Associates International. "Further the Chennai center has gone beyond pure technology support into advanced areas of Level 2 support and Quality Assurance which is an outstanding achievement," he added.

The GTSC is today supporting CA's worldwide channel clients for its storage and security management products. The geographies covered include North America, Canada, UK, Scandinavian countries & South Africa.

CA's Global Technology Support center in Chennai at present is supported by 120 highly trained technology experts who work on complex technologies like SAN support, Clustering, Disaster Recovery, providing complex OS support and have expertise on all major platforms like Windows, NT, Unix, Linux and Solaris.

At the GTSC, the tech support engineers are engaged in highly complex and critical tech support functions for CA's worldwide customer base. These are highly trained technology professionals who understand the importance of their role as front line brand ambassadors for CA. The team is technically qualified and trained continuously to handle the challenging environments
for customer support.

The internship programme is one of the major initiatives that the GTSC will roll out. This will involve selection and complete training of a whole batch of students over a period of time. These students would be trained to handle a complex work environment involving technology and high performance.

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