British Gas to shift billing operations

By agencies   |   Friday, 19 August 2005, 07:00 Hrs
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LONDON: British Gas plans to introduce computerized billing system and outsource its 18 million customersÂ’ accounts to India, company spokesman said.

“We are in the process of introducing computerized customer billing system some time next year and 18 million customers billing account will be outsourced to India,” the spokesman said.

Stating that there will be no redundancies in its UK call centers until the summer of 2006, the spokesman said the UK call centers would continue to handle the requirement of customers in the UK.

“We are reducing the administrative role and outsourcing non-customer work to India,” he stated.

He said some of their staff from the UK would go to Delhi to train the personnel in the Delhi call centers to handle the customersÂ’ accounts.

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