Bharti forays into BPO space, sets up a JV with TeleTech US

By SiliconIndia   |   Wednesday, 30 April 2003, 07:00 Hrs
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Telecom major Bharti Group forayed into the upcoming Business Process Outsourcing (BPO) space by announcing a 50:50 joint venture with TeleTech Holdings Inc of US for offering customer management solutions.

NEW DELHI: The new joint venture company of Bharti TeleTech Ltd and Teletech Holdings -- TeleTech India -- would have an investment of Rs 100 crore over the next 12 months and would start operations in the second quarter of the current financial year.

The first facility at Gurgaon (Haryana) would have over 500 seats with a capacity of employing 5000 people in the next three years.

Speaking on the occassion, Sunil Mittal, Bharti chairman and group managing director said, "we would be amongst the top three BPO companies in this country in the next three years."

Bharti's existing customer solution management arm Bharti Infotrac would be transferred to the new joint venture entity.

The company would offer the entire spectrum of BPO services ranging from back office administrations including credit and collection, account maintenance, application and claims processing, asset management and infrastructure support sevices.

On the expected revenues from the new entity, Mittal said in the first year the company expected to clock over Rs 100 crore revenues with a break-even in the second full year of operations.

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