Allsec Tech bags deal from Australian co

By agencies   |   Wednesday, 22 February 2006, 08:00 Hrs
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CHENNAI: Allsec Technologies, a Chennai-based BPO company, is offering call quality management services (CQM) as a product rather than a service to Sales Force, an Australia-based call center firm, according to Adi Saravanan, Founder and President, Allsec Technologies.

This means that Sales Force will offer the services to its clients in Australia and New Zealand as well as companies holding in-house call centers, and will use Allsec's expertise to execute the services. Saravanan said that CQM services are important because call recording and monitoring is becoming a necessary industry standard today.

Sales Force’s Chief Executive Officer, Kevin Panozza said, “With the cost reduction as a result of outsourcing the services to an Indian company, twice as many calls could be monitored for the same cost. Thus, he would be able to offer his customers a value-added service.”

This was the first step, and that outsourcing to India would be an inevitable step for companies in Australia, he added.

He said that about 80 percent of call centers in Australia are in-house, and offering this service to them could be the first step in convincing them to outsource a lot of their services.

At present, Allsec employs about 300 people, but as a result of this deal, could go up to about 1,200 in the next two years. He said that tenure of the partnership between the two companies is for three years, and he expects to generate $1 million initially through it.

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