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5 Worst American Companies
By siliconindia
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Fremont: A company's reputation is based on the satisfaction level of its customer, its financial performance, and its ability to tackle problems. Here is a list of the worst companies in U.S.
Charter Communications
Charter Communications has been ranked as the worst Internet Service Providers and its services as the worst among all the major national carriers. Charter redirected the error pages and the Windows Live Search results to the Charter's page, without informing the customers. If any customer wanted to opt out of the option to be redirected, they had to click a link on Charter's search page. The main problem was that while opting out, the link would install a cookie on the customer's computers, and in order to delete the cookie, they would be required to opt out again.
In 2008, Charter reportedly deleted the email accounts of 14,000 customers during a routine sweep of the inactive accounts, which made the removed data irretrievable. Though it refused to pay any compensation to the customers, it finally decided to give a $50 account credit to each of the affected user. Its customers generally filed complaints regarding the improper billing practices and the poor customer service.
Four former Charter executives were framed for accounting frauds in 2005. In 2008, Charter announced its plans to monitor the websites visited by its high-speed Internet users via a partnership with NebuAd, but had to change its plan after many customers voiced their concerns. The company has been under financial pressure and filed for bankruptcy in March 2009, but emerged out of it in November 2009.
