5 Worst American Companies
United AirlinesUnited Airlines has faced a lot of customer complaints regarding to extremely long delays of the flights, and the exorbitant baggage fees. In 2002, United Airways filed for bankruptcy, as it failed to keep its costs under control, which along with the rising oil prices made United loss $2.14 billion. It tried to cut down costs with its employees, suppliers and contractors. In 2005, it cancelled its pension plans, which was the largest such default in the U.S. corporate history. After implementing a restructuring in 2006, United finally returned to normal operations. The merger with Continental Airlines had negative impacts on customer services. The Air Line Pilots Associations sued the company saying that the revised operating procedures were inadequate to maintain the levels of safety. The merger led to the check-in kiosks being inoperative, flight delays, and loss of baggage.